Terms of service
OVERVIEW
Welcome to VertiBaX. The terms “we”, “us” and “our” refer to VertiBaX. VertiBaX operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). VertiBaX is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.
We do not warrant that the appearance, quality, or performance of any products purchased by you will meet your expectations or be identical to how they are depicted online.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer on a case-by-case basis.
VertiBaX products are intended to provide comfort and physical support only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. You should seek medical advice before use if you have a pre-existing condition.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. VertiBaX reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until VertiBaX confirms acceptance and payment has been successfully processed.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. In the event that we do not accept, amend, or cancel an order, we will attempt to notify you using the contact details provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and shown in your order confirmation.
Unless otherwise stated, prices do not include delivery charges or customs or import fees. VertiBaX is not VAT registered, and VAT is not charged.
You agree to provide current, complete, and accurate purchase and payment information and to promptly update your account information as required.
You represent and warrant that you are authorised to use the payment method provided and that all charges incurred will be honoured.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including trademarks, text, images, graphics, videos, and product designs, is owned by VertiBaX or its licensors and is protected by UK and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or commercially exploit any content without our prior written consent.
VertiBaX names, logos, and branding are trademarks of VertiBaX. Shopify and its branding are trademarks of Shopify Inc.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools which we neither monitor nor control.
You acknowledge that such tools are provided “as is” and “as available” and that we have no liability arising from your use of them.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of third-party materials. Accessing third-party sites is done at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VertiBaX is powered by Shopify, which enables us to provide the Services. All sales are made directly with VertiBaX. Shopify is not responsible for any aspect of transactions between you and VertiBaX.
You expressly release Shopify from any claims related to your purchases from VertiBaX.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant VertiBaX a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such feedback for any purpose.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if information is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to infringe intellectual property rights, to transmit malware, or to engage in abusive, misleading, or fraudulent activity.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, VertiBaX shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless VertiBaX and Shopify from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and VertiBaX and supersede any prior agreements or communications.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at am@vertibax.co.uk.
Trading Name: VertiBaX
Email: am@vertibax.co.uk
Business Address:
Anvil House
Main Street
Long Preston
Skipton
England
BD23 4ND
Business Phone Number: 01729 841 022
Company Registration Number: 05912930
VAT Number: Not VAT registered
If you want this same clean formatting applied next to your Privacy Policy, Refund Policy, or Medical Disclaimer, say the word and I’ll keep everything consistent.